FAQ

  • Do you ship internationally? 
    Yes, we offer international shipping. All orders ship from the USA, so shipping fees display at checkout, along with taxes and duties.
  • Do you accept returns or exchanges?
    If you don’t love your item or you need another size, you can return, exchange it, or receive store credit within 14 days of purchase using our Returns Portal. Items must not be worn, damaged, or washed. After 14 days, we will not accept any returns or exchange requests. 
  • Can I modify an order once I’ve placed it? 
    Once you have placed your order you are not able to modify your order, so please be sure you are ordering the size and style you wish to purchase. 
  • Can I return an item I bought on sale?
    All sale items are final and cannot be returned or exchanged.
     
  • What methods of payment do you accept?
    We accept AMEX, MasterCard, Visa, Apple Pay, Shop Pay, PayPal, Discover, Google Pay.
  • How can I track my order?
    You should have received a confirmation email with the tracking information at the time of shipment. If not, please contact us at info@victoriapaulsen.com and we will be happy to assist you.
  • Do you offer free shipping? 
    At this time, we only offer free standard shipping on orders over $100, including all international shipping orders.
  • What is your return policy? 
    We happily accept returns within 14 days of the order delivery. If you purchased Re:do free Returns & Exchanges at checkout, shipping costs are covered. If not, you're responsible for all fees associated with returning the item. To start a return, an exchange/ store credit request, or a claim please go to our Returns Portal. 

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed, or altered in any way.

    Returns will not be accepted if the original hangtag has been cut off. Please allow up to 7 working days for returns to be processed once we have received them. Once your return is received and inspected, we will send you an email confirming this. If approved your refund will then be processed back to your original method of payment. Please allow up to 5 working days for refunds
    to show once processed. We aim to process all returns within 14 days of
    receipt. 
     
  • What is your Return address?
    All returns need to be sent to the below address:
    Victoria Paulsen
    1 Oxford Wells, Park Ridge NJ 07656
  • What size should I order? 
    All of our products run generally true- to-size. If some products run smaller or larger than normal, we will make a note of that in the description section on the product pages. Also, take a look at the size guide here to help you find the best fit.
  • What size range do you offer?
    All our clothing products currently come in size XS-XL, but we are hoping to expand the size range to offer more sizing options to accommodate everyone in the future.
  • How do I contact you if I have questions?
    For questions about products, orders, sizing, or anything else, please contact us at info@victoriapaulsen.com or DM us on Instagram @victoriapaulsenofficial.