Now Online: The Greens & Courts Collection
Frequently asked questions
What size should I order?
We recommend referencing the size guide available on each product page. Any key fit notes, such as if a style runs small, large, or oversized, will also be mentioned in the product description.
If you are between sizes or have any questions regarding fit, please contact us at info@victoriapaulsen.com and we will be happy to assist.
When will my order ship?
Orders are typically processed and shipped within 24 hours during business days. Once your order has shipped, you will receive a confirmation email with tracking information.
Do you ship internationally?
Yes, we ship internationally. Shipping rates, duties, and taxes will be calculated and displayed at checkout based on your delivery location.
How do I return or exchange my order?
Returns and exchanges may be initiated within 14 days of delivery through our returns portal located at the bottom of our website. If Re:do protection was purchased at checkout, return and exchange shipping is covered. Otherwise, return shipping fees apply.
For assistance, please contact info@victoriapaulsen.com.
Are there any shipping costs?
Shipping rates are calculated at checkout based on the carrier’s live rates and your delivery location. For international orders, any applicable duties and taxes will also be shown at checkout before you complete your purchase.
Can I still change my order?
Once an order has been placed, we are unable to make changes as orders are processed within 24 hours. If you have any questions regarding your order, please contact us at info@victoriapaulsen.com.